Contact Centre

Come and join our team at IronmongeryDirect

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About the Contact Centre Department
The Contact Centre Team are all about WOW! We offer fantastic service at every opportunity, whether we are taking a simple order or giving our customer technical advice. It’s a fast paced fun environment where no day is the same.
Meet the Team
I originally started with IronmongeryDirect in 2010 as a Contact Centre Advisor during this time I have completed both Guild of Architechural Ironmongers Level one and two. Two years ago I was promoted to a Team Manager and I am now working towards my Institute of Leadership and Management qualification which I am over half way through. I feel my time at Ironmongery Direct has been memorable with many laughs along the way. The continuous support throughout my career at Ironmongery Direct has been incredible they are not only the masters of their trade but also invest in people and a great place to begin your career.
Sarah Hills (Contact Centre Team Manager)
Department Vacancies
Contact Centre Advisor (Contact Centre)

Are you a problem solver and amazing with customers? Do you have excellent verbal and written communication skills? You are not only here to help customers with technical issues but to WOW our customers with your fantastic approach. If this sounds like you, then you could be our next Contact Centre Advisor.